1. About this policy
This policy covers the website nutriyo.in and the meal plan service we deliver through it, including the intake form, WhatsApp communication, and weekly check-ins. "Nutriyo", "we", "us" and "our" refer to Nutriyo. "You" refers to anyone who visits our website or uses our service.
2. Information we collect
We collect information in these categories:
- Contact details: your name, phone number, and email address.
- Health and dietary information: conditions you tell us about, medications, allergies, food habits, and routine, which you share through our intake form so we can build your plan.
- Plan and communication history: your meal plans, weekly check-ins, and messages you send us on WhatsApp or email.
- Payment status: whether a payment for your plan was completed and for which plan. We do not collect or store your card, UPI, or bank details ourselves; payment is handled by a third-party payment gateway when our team shares a payment link with you.
- Basic website usage data: general information about how visitors use our website, such as pages viewed, which helps us understand what to improve.
3. How we use your information
We use your information to:
- Build and update your personalised meal plan.
- Send your plan and check-ins to you on WhatsApp, and respond when you message us.
- Provide support and answer questions about your plan or account.
- Confirm your plan and billing cycle once a payment is completed.
- Improve our service and understand how our website is used.
- Meet our legal obligations, such as responding to a lawful request from an authority.
We do not use your health information for advertising, and we do not sell your information to third parties.
4. Health information and your consent
Health-related information, such as a diagnosed condition, medication, or allergy, is sensitive. By completing our intake form and sharing this information with us, you give us your consent to collect and use it to build and update your meal plan, as described in this policy.
You can withdraw this consent at any time by telling us you want to stop, though this will mean we can no longer provide your meal plan, since it depends on this information.
5. How we share information
We share information only where it is needed to run the service:
- Our dietitian and support team, to build your plan and respond to your check-ins and questions.
- WhatsApp (Meta), which we use to deliver your plan and messages. Your use of WhatsApp is also subject to WhatsApp's own privacy practices.
- Payment gateway providers, only when you choose to pay, so your payment can be processed securely. We do not receive or store your full payment details.
- Service providers who help us run our website and systems, such as hosting, under obligations to keep your information secure.
- Authorities, if we are required to by law.
We do not share your health information with advertisers or data brokers.
6. Storage and security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. No method of storage or transmission over the internet is completely secure, so while we work to protect your information, we cannot guarantee absolute security.
7. How long we keep it
We keep your information for as long as you are an active Nutriyo user, and for a reasonable period after you stop using the service, to handle any follow-up questions, support requests, or legal requirements. You can ask us to delete your information earlier, as described in Section 8.
8. Your rights
You can ask us to:
- Give you a copy of the information we hold about you.
- Correct information that is inaccurate or out of date.
- Delete your information, subject to any legal or operational reason we may need to keep some of it.
- Stop using your information for a particular purpose, for example if you want to pause your plan but keep your account.
To exercise any of these, email us at hello@nutriyo.in. We will respond within a reasonable time.
9. Cookies and website analytics
Our website may use basic cookies or similar technology to help it function properly and to understand general usage patterns, such as which pages are visited most. These do not include your health or dietary information. You can control cookies through your browser settings.
10. Children
Nutriyo is for people aged 18 and over, as set out in our Terms of Service. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, please contact us so we can remove it.
11. Changes to this policy
We may update this policy from time to time, for example as our service changes or to reflect legal requirements. We will update the "Last updated" date above when we do. If a change is significant, we will try to let you know directly.
12. Contact and grievance redressal
For any question about this policy, or to raise a concern about how your information is handled, write to us at hello@nutriyo.in, or contact our grievance officer below. We will do our best to resolve it directly and promptly.
Grievance Officer: Boaza
Email: hello@nutriyo.in
Phone/WhatsApp: +91 92664 29123