Refund Policy

1. The 7-day window

You can request a refund within 7 days of your payment date. We will refund the amount you paid, excluding GST. Requests made after 7 days from the payment date are not eligible for a refund.

2. Why GST is excluded

GST collected on your payment is remitted to the government as part of our tax obligations and is not held by us as revenue. For this reason, it is not part of the refundable amount. If you paid ₹X inclusive of GST, the refundable amount is ₹X minus the GST portion of that payment.

3. How to request a refund

Email us at hello@nutriyo.in within 7 days of your payment date, with:

• Your full name and the phone number you signed up with.
• Your payment date and payment reference or transaction ID, if you have it.
• The reason for your refund request, which helps us process it faster.

4. How refunds are processed

Once we approve your request, we process the refund to your original payment method through our payment gateway. Refund timelines after approval depend on your bank or payment provider, and can typically take a few business days to reflect.

5. After the 7-day window

We are not able to offer a refund for requests made after 7 days from your payment date. You can still contact us at any time to pause or cancel future billing on your plan.

6. Questions about a refund

Write to our grievance officer at hello@nutriyo.in and we will get back to you.

Grievance Officer: Boaza
Email: hello@nutriyo.in
Phone/WhatsApp: +91 92664 29123